School Uniform Returns Policy

School Uniform Returns Policy

We accept returns on all school uniform product provided it is in its original condition unused and with all original packaging including tags intact. If an item has any kind of additional printing, embroidery or personalisation in addition to the School Crest items cannot be exchanged or refunded (for example individual names or initials added to the item. Personalised Name Labels are non-refundable and non-exchangeable). We will offer a refund on NON-PERSONALISED unsuitable goods for up to 14 days after your order has been received. We will refund your purchase via your original method of payment exempt of the original delivery charge. If you need to return your purchase to us for any reason please contact us on the below details to confirm. Return of items will be at your own risk and cost with the preferred method being to come into our store at Shepperton to obtain your refund/exchange. We recommend you use a tracking service to return your purchase if posting is required as we cannot be held responsible for items that are lost in the post. Size Exchanges will be offered on all school uniform product for up to 30 days after your order has been received. We reserve the right to refuse a refund or exchange should we deem it obvious that an item has not just been “tried on” but worn/used/washed. Please note that we would suggest a minimum of 2/3 garments per product to be rotated in order to fulfil the academic year.  info@ksteamwear.co.uk KS Teamwear Limited 201-203 Laleham Road Shepperton Surrey TW17 0AH 01932 267 477 Orders over £100 that are being returned will be subject to an up to 25% re-stocking charge. This means you will receive your refund for the price you paid for the items less up to 25% via your original method of payment. We will confirm this amount with you before processing the refund. Exchanges will not be subject to any re-stocking charges.

Faulty items

On the rare occasion you have a fault with any of your items please contact us via email or telephone to discuss the matter in more detail. We will make every attempt to repair or replace your item if a genuine fault is present. Please note the above school uniform return policy is only applicable to School Uniform product listed in the School and Universities categories of our website.