Cancellation of orders
Cancellations made after an order has been placed that is above £100 will be subject to a 15%-25% re-stocking charge plus any additional fees required to cover services already rendered (work in progress on your order already completed). Set up charges will not be refunded under any circumstance. In order to cancel an order please contact us via email info@ksteamwear.co.uk or phone 01932 267 477. Please let us know you wish to cancel your order as soon as possible. If goods have already been despatched items will need to be returned rather than the order cancelled. Orders can be placed verbally on the telephone, verbally face to face instore, via email or via the website.
We also take orders and provide quotations via email and phone so if you do not wish to place an order via our website please email us or give us a call on; info@ksteamwear.co.uk or 01932 267 477.
Workwear, Create Your Range, Clubshop and Company shop Returns
We accept returns on all product provided it is in its original condition unused and with all original packaging including tags intact. If an item has any kind of printing, embroidery or personalisation items cannot be exchanged or refunded. We will offer a refund on NON-PERSONALISED unsuitable goods for up to 14 days after your order has been received. We will refund your purchase via your original method of payment exempt of the original delivery charge. If you need to return your purchase to us for any reason please contact us on the below details to confirm. Return of items will be at your own risk and cost. We recommend you use a tracking service to return your purchase as we cannot be held responsible for items that are lost in the post.
KS Teamwear Limited
201 Laleham Road
Shepperton
Middlesex
TW17 0AH
Non-personalised orders over £100 that are being returned will be subject to a 15%-25% re-stocking charge. This means you will receive your refund for the price you paid for the items less 15%-25% via your original method of payment. We will confirm this amount with you before processing the refund.
Faulty items
On the rare occasion you have a fault with any of your items please contact us via email or telephone to discuss the matter in more detail. We will make every attempt to repair or replace your item if a genuine fault is present.
School Uniform Returns Policy
We accept returns on all school uniform product provided it is in its original condition unused and with all original packaging including tags intact. If an item has any kind of additional printing, embroidery or personalisation in addition to the School Crest items cannot be exchanged or refunded (for example individual names or initials added to the item. Personalised Name Labels are non-refundable and non-exchangeable). We will offer a refund on NON-PERSONALISED unsuitable goods for up to 14 days after your order has been received. We will refund your purchase via your original method of payment exempt of the original delivery charge. If you need to return your purchase to us for any reason please contact us on the below details to confirm. Return of items will be at your own risk and cost with the preferred method being to come into our store at Shepperton to obtain your refund/exchange. We recommend you use a tracking service to return your purchase if posting is required as we cannot be held responsible for items that are lost in the post. Size Exchanges will be offered on all school uniform product for up to 30 days after your order has been received. We reserve the right to refuse a refund or exchange should we deem it obvious that an item has not just been “tried on” but worn/used/washed. Please note that we would suggest a minimum of 2/3 garments per product to be rotated in order to fulfil the academic year.
info@ksteamwear.co.uk
KS Teamwear Limited
201-203 Laleham Road
Shepperton
Surrey
TW17 0AH
Orders over £100 that are being returned will be subject to an up to 25% re-stocking charge. This means you will receive your refund for the price you paid for the items less up to 25% via your original method of payment. We will confirm this amount with you before processing the refund. Exchanges will not be subject to any re-stocking charges.
Faulty items
On the rare occasion you have a fault with any of your items please contact us via email or telephone to discuss the matter in more detail. We will make every attempt to repair or replace your item if a genuine fault is present.
Please note the above school uniform return policy is only applicable to School Uniform product listed in the School and Universities categories of our website.
