Terms & Conditions

Ownership and operation

By accessing our website you agree to our terms and conditions. These terms and conditions may be subject to change at any time and will be posted on our website. Our registered address is KS Teamwear Ltd, Freestone Yard, Park Street, Colnbrook, SL5 0HT. Our company registration number is 9305927. Our VAT registration number is 199 9642 26.

 

Registration

You must provide your contact details to proceed with a purchase from our website.  You agree that the information given is true, accurate and current.  If incorrect information is given any contract with KS Teamwear will be void.  You must be over 18 to register with our website otherwise you must have parental consent. Please see our privacy policy below for more information on how we use your personal data.

 

Ordering goods

We will endeavour to deliver your goods within 7-10 working days for all non-personalised goods but this time will increase if you have any printing or personalisation added to your order and subject to items being in stock with our manufacturers (estimated at 15-20 working days).  Once your order has been placed we will send you an email confirmation.

 

Upon placing your order if your item is not in stock and we believe this will impact the time it will take to deliver your item we will contact you via email or telephone to discuss the availability further.  Please note that in order to offer a large variety of top brands such as Nike, Errea, Stanno and Mitre, teamwear items are not kept as stock and will be ordered from the relevant manufacturer.  This is normal practise in the teamwear industry and items will be despatched as soon as they arrive into us.

 

Every effort will be made to ensure that prices, colours and products are correct at the time of sale.  KS Teamwear have the right to cancel a sale if products are advertised incorrectly and a refund will be issued.  All efforts are made to ensure our product images are as accurate as possible.  Please contact us if you require more information on any of our products.

 

Cancellation of orders

Orders can be cancelled up to 14 days after the goods are received unless these items are in any way personalised.  In order to cancel an order please contact us via email  info@ksteamwear.co.uk  or phone  01753686696.  Please let us know you wish to cancel your order as soon as possible.  If goods have already been despatched items will need to be returned rather than the order cancelled.

 

We also take orders and provide quotations via email and phone so if you do not wish to place an order via our website please email us or give us a call on; info@ksteamwear.co.uk or 01753686696.

 

Returns

We accept returns on all product provided it is in its original condition unused and with all original packaging including tags intact.  If an item has any kind of printing, embroidery or personalisation items cannot be exchanged or refunded.  We will offer a refund on unsuitable goods (non personalised) for up to 14 days after your order has been received.  We will refund your purchase via your original method of payment exempt of the original delivery charge.  If you need to return your purchase to us for any reason please contact us on the below details to confirm.  Return of items will be at your own risk and cost.  We recommend you use a tracking service to return your purchase as we cannot be held responsible for items that are lost in the post.

 

Info@ksteamwear.co.uk

KS Teamwear Limited

Freestone Yard

Park Street

Colnbrook

Berkshire.

SL3 0HT.

01753686696

 

Faulty items

On the rare occasion you have a fault with any of your items please contact us via email or telephone to discuss the matter in more detail.

 

Website privacy policy

This privacy policy sets out how KS TEAMWEAR uses and protects any information that you give KS TEAMWEAR when you use this website.

 

KS TEAMWEAR is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

KS TEAMWEAR may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from 25th May 2018 an in accordance with the General Data Protection Regulations (GDPR).

 

What we collect

We may collect the following information:

  • Name, title and address
  • contact information including email address
  • demographic information such as postcodes

 

We will never collect sensitive information about you without your consent.

 

What we do with the information we gather

We require this information to process your sales order/reply to your quotation request and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.

 

 

Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use cookies to identify which pages are being used.  This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@ksteamwear.co.uk

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

 

You may request details of personal information which we hold about you under the General Data Protection Regulation (or GDPR) which came into effect 25th May 2018.  If you would like a copy of the information held on you please write to KS Teamwear, Freestone Yard, Park Street, Colnbrook, SL3 OHT.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address.  We will promptly correct any information found to be incorrect.

 

If you would like to talk to us more about our privacy policy please contact us on info@ksteamwear.co.uk

 

Delivery

There are 3 current delivery options;

  1. Collect from store – This means we will contact you when your order is ready for collection and you can collect your order from our office in Colnbrook
  2. Deliver to club shop (CB Hounslow and Sheen FC) – This means that we will deliver your goods to the chosen representative at your club and they will take responsibility for ensuring your order is secure and available for you to collect. You will receive an “order complete” email to let you know your order has been delivered to your club. This option may take considerably longer than our quoted delivery times as this relies on your club representative being available to receive your goods and then making them available for you to collect. Please contact your club representative for more details.
  3. Courier delivery which is chargeable (see charges below) Your item will be sent to your nominated delivery address via Royal Mail or Absolutely delivery company. This service may either be a next day or 2 day signed for delivery depending on time scales.

 

Current delivery charges;

UK Mainland £7.95 up to 20kg

Any orders that exceed 20kg may be subject to a higher delivery charge.  We will contact you before we place the order for your goods to discuss any potential additional charge.  You have the right to a full refund if you are not satisfied with the delivery charges offered at this point.  As mentioned above once items are personalised no refunds will be issued.